Why didn't my statement convert?

"No transactions were found"

• The page is a cover, summary or notice page. That's normal, and those pages are free.
• The table is on another page — check you chose the right page range.
• The page is very blurry or cropped. Try the PDF downloaded from your online banking.

"This doesn't look like a statement"

The file looks like a single transfer receipt, an invoice or another document. Upload the account statement or the transaction history exported from your online banking.

Some pages failed

Failed pages are listed in the result and their pages are released. Use Retry failed pages — pages that already succeeded are not charged again.

The numbers look wrong

Start with the balance check. If it shows a difference, the highlighted rows are where the running balance breaks — compare them with the source page and fix them in the review. If the result is unusable, send us the request ID and we can return the pages.

It is taking longer than usual

You can leave the page; the conversion continues. Completed pages are safe until the deletion time. If you cancel, only completed pages are charged.

The file was rejected

Rejected files never use pages. The message tells you why — password-protected, too many pages, too large — and Will my bank statement work? explains what to do.